At Dementia Partnered Care ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you use our services. By using our Services, you agree to the practices described in this policy.

 

Information We Collect When You Book an Appointment

We collect personal information necessary to provide our Services effectively. This includes:

• Personal Identification Information: Name, email address, phone number, and billing information.
• Health-Related Information: No diagnostic will be saved on our software. 
• Usage Data: Data will be used to ensure the good quality of our services. For third-party data usage, please refer to their privacy policies. 

 

How We Use Your Information

We use your information to:

• Deliver the Services you request.
• Manage bookings, process payments, and maintain session records.
• Communicate with you regarding appointments, updates, and inquiries.
• Comply with legal and regulatory requirements.

 

Third-Party Service Providers

We partner with trusted third-party providers to facilitate our operations. These include:

• Webador for website domain (for privacy policy click here).
• Google Workspace for secure email communications and telehealth calls via Google Meet (for privacy policy click here).
• Zanda Health for managing bookings, processing client data, storing session notes, and billing (for privacy policy click here).
• Stripe for secure payment processing (for privacy policy click here).

 

Data Storage and Security

We prioritise the security of your data by implementing:

• Encryption for sensitive information.
• Secure access controls to limit data access.

Personal data is stored for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your personal data.
• Request deletion of your data, subject to legal or contractual obligations.
• Withdraw consent for data processing, where applicable.
• Ask for your data to be transferred to another organization or yourself. 

 

To exercise these rights, please contact Dementia Partnered Care using the company’s email address. We will respond to your request within 30 days.

 

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not adequately addressed your concerns. Visit https://ico.org.uk/ for more information.

 

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience. You can manage your cookie preferences through your browser settings.

 

Sharing of Information

We do not sell, trade, or rent your personal information. We may share your data:

• With third-party service providers as outlined above.
• When required by law or to protect our legal rights.

 

Children's Privacy

Our Services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children.

 

Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on our website, and the effective date will be revised. Continued use of our Services after updates signifies acceptance of the revised policy.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

 

Florence Tyloo

07508 754375

info@dementia-partnered-care.co.uk 

Thank you for trusting Dementia Partnered Care. Your privacy is important to us, and we are committed to safeguarding your information.