Welcome to Dementia Partnered Care ("we," "us," "our"). These Terms and Conditions ("Terms") outline the agreement between us and those who use our services ("you," "your"). We are dedicated to supporting friends and family members of those living with dementia through telehealth sessions, progressive muscle relaxation classes, autogenic training, and related services. By accessing or using our Services, you agree to these Terms. Please read them carefully.

 

Acceptance of Terms

By using our Services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, we kindly ask you to refrain from using our Services.

Services Overview

Dementia Partnered Care, owned by Florence Tyloo, offers tailored telehealth services, including hypnosis, counselling (as understood in the United Kingdom), psychotherapy (as understood in the United Kingdom), progressive muscle relaxation classes, and autogenic training classes. We aim to empower and support those assisting someone living with dementia. Details of the Services will be outlined in the agreement or confirmation email provided upon booking.

Eligibility

Our services are available to individuals aged 18 and older. By engaging with us, you confirm that you meet this requirement. 

Individuals living with a mental health diagnosis should consult their medical provider before booking any sessions or classes. Sharing such information with Florence Tyloo is encouraged, as it may influence the approach taken during sessions.

The use of hypnotherapy, autogenic training, and progressive muscle relaxation is not suitable for everyone. Some diagnostics may contraindicate these techniques. You are kindly asked to refrain from booking any autogenic training or progressive muscle relaxation classes if you recognise yourself in any of the following diagnoses. While a private consultation is not off-the-table, you ask that you seek advice from your specialist first and inform Florence of the situation. Should a consultation occur, Florence will write a note stating that hypnotherapy is not recommended. The exact reason will not be registered.

Here are the conditions:

• History of severe mental health issues, such as psychotic symptoms, hallucinations, and delusions.
• Schizophrenia or borderline personality disorder.
• History of trauma.
• Pathological personality disorders.
• Alcohol or drug psychosis.
• Epilepsy and narcolepsy.

Please note that we are not qualified to diagnose or treat mental or physical illnesses. We always encourage you to consult a licensed medical professional before booking an appointment. Florence Tyloo is not responsible for any matter related to diagnoses or medical treatment.

Should a discussion over medical concerns end with the early termination of a session, the session will be refunded in its full amount. 

Finally, we ask you to be sober during the entire time of the consultation. Please do not consume alcohol or any recreational drug before or during our meetings.

Booking and Payments

• Booking: All Services must be booked in advance through Zanda Health or by phone call.
• Payments: Payments are processed securely via Stripe and are due at the time of booking. Payment methods accepted are those supported by Stripe.

 

Rescheduling

Must be done by phone, text or email. 

• There will be no charge for a rescheduling done  at least 24 hours before the scheduled session. 
• Rescheduling within 24 hours before the scheduled appointment will be treated as a cancellation.

 

Cancellations and Refunds:

• Cancellations made at least 24 hours before the scheduled session will receive a 98.5% refund (1.5% being the transaction charge taken by Stripe).
• Cancellations made within 24 hours of the session are eligible for a 50% refund and must be communicated via call, email, or text.
• Unfortunately, no refunds will be provided for no-shows.

Confidentiality

We deeply value your trust and prioritize confidentiality. Personal or sensitive information shared during sessions will not be disclosed except as required by law.

 

Our operations utilize trusted platforms, including Google Workspace for communication and telehealth calls, Zanda Health for client data management, session notes, and billing, and Stripe for payments. See Third Party Services for more information. 

 

Limitations of Service

Our Services are intended to provide support, education, and empowerment. They are not a replacement for medical advice, diagnosis, or treatment. Please consult a healthcare professional for medical concerns.

Intellectual Property

All materials shared during our Services, including written content, visuals, and training guides, are the property of Dementia Partnered Care. You may not copy, distribute, or use these materials without prior written consent.

Liability

To the fullest extent permitted by law, we are not responsible for any direct, indirect, incidental, or consequential damages resulting from your use of our Services.

 

Third-Party Services

We partner with trusted third-party providers, including Webadore, Google Workspace, Zanda Health, and Stripe, to enhance our Services. By using our Services, you also agree to the terms and conditions of these third parties. We are not liable for issues arising from their use.

• Website domain: Webador (for privacy policy click here)
• Google Workspace: For emails and telehealth calls (for privacy policy click here)
• Zanda Health: For booking, data management, billing, and session notes (for privacy policy click here)
• Stripe: For payment processing (for privacy policy click here)

Termination

We reserve the right to terminate or suspend access to our Services if these Terms are violated or if behaviour is deemed inappropriate

You also have the right to stop an ongoing session at any point during the meeting.

The refund of an early-terminated session will be decided on a case-by-case basis.

Changes to Terms

We may update these Terms periodically. Updates will be posted on our website, and the effective date will be revised accordingly. Continued use of our Services after changes signifies acceptance of the updated Terms.

 

Contact Information

For any questions or concerns regarding these Terms, please contact us at:

 

Florence Tyloo

07508 754375

info@dementia-partnered-care.co.uk

By choosing Dementia Partnered Care, you acknowledge that you have read, understood, and agree to these Terms and Conditions. We look forward to supporting you on your journey.